2 Mortgage Systems Operator Jobs in Medford, OR
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Mortgage Systems Operator
$96k-112k (estimate)
Full Time | Consumer Services
3 Weeks Ago
Rogue Credit Union is Hiring a Mortgage Systems Operator Near Medford, OR
Department : Mortgage Services Department
Reports To : Mortgage Operations Manager
Classification : Non-Exempt
Location: (On-Site) Medford, OR
About Rogue Credit UnionRogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!
RoleReviews, analyzes, and evaluates user system needs to create systematic solutions that support the overall business strategies of Mortgage Services. Serves as the liaison between Information Services (IS) and Mortgage Services on systematic process improvement. Focuses on opportunities to improve efficiency and optimize the member experience. Demonstrates a fundamental understanding of systems and the overall operation of Mortgage Services. Develops meaningful and usable assessments to make recommendations consistent with the credit union's Mission, Vision, Loyalty Filter, Guiding Values, and Service Promises to aid in creating value for the member.
Essential Functions & Responsibilities30% Analyzes procedures and tools in collaboration with the Mortgage Operations Manager and other department heads to gain efficiency and improve the member mortgage experience. Creates and tests systematic solutions. Documents, communicates, and trains staff on improvements.
30% Revolves Loan Origination System (LOS) system support issues to ensure daily operation of the LOS and related software result in a positive experience for the Mortgage Delivery and Support team. Manages and responds to team member maintenance requests in a timely manner. Ensures the credit union is maximizing technology and operating efficiencies to offer member focused solutions.
15% Provides recommendations to management of how data analytics can be utilized by staff to deliver an exceptional experience and deepen member participation. Develops and implements consistent activity reports for all phases of mortgage lending operations.
10% Keeps current on applicable lending software and systems, regulations, credit union Policies, operational controls, consumer lending-related compliance, safety measures, service, and security procedures to ensure compliances throughout associated areas of the credit union.
10% Provides training and ongoing support to system users.
5% Proactively performs other duties as needed or assigned; including enhancing the reporting and monitoring systems for the department to keep the leadership team informed regarding overall performance and progress towards goals. Maintains high ratings on delivery team satisfaction performance surveys, and handles special projects as assigned.
Knowledge & Skills Experience : Five years to seven years of similar or related experience.
Education : Equivalent to a college degree (BS or BA in a relevant field).
Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills : Excellent PC (technology), compliance, written and verbal communication skills. Some exposure to Visual Basic and Data Base applications. Excellent organization and time management skills. Self-starter, able to take on larger tasks and break them down into manageable units. Strategic, critical thinking skills. Ability to motivate or influence others using diplomacy. Ability to communicate technical and detailed financial information to non-technical and financially minded people. Ability to build and maintain confidentiality. Team player and dependable.
Physical Requirements : Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Work Environment : Normal workday with occasional overtime. Exposed to potentially hazardous conditions, i.e., robbery.
DisclaimerRogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position .
Reports To : Mortgage Operations Manager
Classification : Non-Exempt
Location: (On-Site) Medford, OR
About Rogue Credit UnionRogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!
RoleReviews, analyzes, and evaluates user system needs to create systematic solutions that support the overall business strategies of Mortgage Services. Serves as the liaison between Information Services (IS) and Mortgage Services on systematic process improvement. Focuses on opportunities to improve efficiency and optimize the member experience. Demonstrates a fundamental understanding of systems and the overall operation of Mortgage Services. Develops meaningful and usable assessments to make recommendations consistent with the credit union's Mission, Vision, Loyalty Filter, Guiding Values, and Service Promises to aid in creating value for the member.
Essential Functions & Responsibilities30% Analyzes procedures and tools in collaboration with the Mortgage Operations Manager and other department heads to gain efficiency and improve the member mortgage experience. Creates and tests systematic solutions. Documents, communicates, and trains staff on improvements.
30% Revolves Loan Origination System (LOS) system support issues to ensure daily operation of the LOS and related software result in a positive experience for the Mortgage Delivery and Support team. Manages and responds to team member maintenance requests in a timely manner. Ensures the credit union is maximizing technology and operating efficiencies to offer member focused solutions.
15% Provides recommendations to management of how data analytics can be utilized by staff to deliver an exceptional experience and deepen member participation. Develops and implements consistent activity reports for all phases of mortgage lending operations.
10% Keeps current on applicable lending software and systems, regulations, credit union Policies, operational controls, consumer lending-related compliance, safety measures, service, and security procedures to ensure compliances throughout associated areas of the credit union.
10% Provides training and ongoing support to system users.
5% Proactively performs other duties as needed or assigned; including enhancing the reporting and monitoring systems for the department to keep the leadership team informed regarding overall performance and progress towards goals. Maintains high ratings on delivery team satisfaction performance surveys, and handles special projects as assigned.
Knowledge & Skills Experience : Five years to seven years of similar or related experience.
Education : Equivalent to a college degree (BS or BA in a relevant field).
Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills : Excellent PC (technology), compliance, written and verbal communication skills. Some exposure to Visual Basic and Data Base applications. Excellent organization and time management skills. Self-starter, able to take on larger tasks and break them down into manageable units. Strategic, critical thinking skills. Ability to motivate or influence others using diplomacy. Ability to communicate technical and detailed financial information to non-technical and financially minded people. Ability to build and maintain confidentiality. Team player and dependable.
Physical Requirements : Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Work Environment : Normal workday with occasional overtime. Exposed to potentially hazardous conditions, i.e., robbery.
DisclaimerRogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position .
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$96k-112k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
07/22/2024
WEBSITE
roguecu.org
HEADQUARTERS
GOLD BEACH, OR
SIZE
100 - 200
FOUNDED
1956
CEO
LAURYN HOPKINS
REVENUE
$50M - $200M
INDUSTRY
Consumer Services
Related Companies
About Rogue Credit Union
Founded in 1956 by 10 educators, Rogue Credit Union is a member-owned credit union serving Southern Oregon with branches in Jackson, Josephine, Klamath, Coos, Curry and Douglas Counties. Today we serve over 135,000 members with an asset base of over $1.5 billion. At Rogue, whats most important is not our assets, but giving back to our members and our communities.
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