8 Customer Service Specialist Jobs in North Reading, MA
RogueSearch is Hiring a Customer Service Specialist Near North Reading, MA
Customer Service Specialist
North Reading, MA
A Fortune 500 company and one of America's top residential builders is looking for a customer care professional for their team. If you are a Customer Care Manager, Warranty Associate or Customer Service professional this may be a great next step for you!
Highlights:
- 2024 Fortune 100 Best Companies to Work For® by Great Place to Work® and Fortune top 50!
- Best Workplaces in Construction™ (#2)
- Compensation: Solid base salary backed by a quarterly bonus
Responsibilities:
- Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.
What you will do:
- Conduct homeowner assessments on an as needed basis.
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Establish and maintain positive customer relationships.
- Responsible for quality inspections of the home prior to delivery to the customer.
- Determine trade accountability for back charges and POs.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customers serviced.
What you will need:
- Minimum High School Diploma or equivalent.
- Valid Driver’s License because driving is an essential function of this position.
- Minimum of 1-3 years customer service and warranty experience or equivalent.
- Strong customer orientation and ability to adapt/respond to different personality types.
- Strong emphasis on quality of service and follow-up.
- Basic construction skills and knowledge preferred.
- Excellent communication and listening skills.
- Ability to manage warranty/customer service processes.
- Basic computer skills.
- Conflict resolution skills.
- Cost management.
Job Summary
Full Time
$45k-56k (estimate)
06/27/2024
09/09/2024
The job skills required for Customer Service Specialist include Customer Service, Customer Care, Listening, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
Similar Jobs
Popular Articles
