Program Analyst

Reports to: Distributions Supervisor

Job Overview:

The Program Analyst is responsible for the administration and management of records which support various Rolka Loube programs. This includes reviewing documentation and support from providers, the various contracting officers, and state assistive agencies to determine eligibility and compensation. Program Administration is accomplished through procedure development, process documentation and analysis of financial and non-financial program data. The Program Analyst ensures compliance with established eligibility requirements, program policy, and guidelines. This role also may manage relationships with customers and stakeholders to ensure program management is upheld.

Job Responsibilities:

• Review and confirm data elements entered for registration in the User Registration Database to the identity documents submitted by the providers

• Compare and confirm specified date elements on self-certification, consent to disclose and Letter of Authorization documents

• Make accept or reject recommendations based on document review and any discrepancies found

• Assist RL staff working on various URD audits as needed (document review, report generation, NFR response review)

• Assist with responding to questions regarding program issues

• Assist with responding to questions regarding distribution withholdings

• Generate provider payment packets and enter them into the Distribution Authorization Queue (DAQ)

• Though primarily supporting the FCC contract, this position may also require interaction with state agencies or Rolka Loube’s state contracts

Job Qualifications:

• College graduate, advanced degree in Business Field (accounting, finance, management) preferred

• Detail oriented

• Ability to work both individually and as a team when appropriate

• Ability to maintain confidentiality

• Dependable

• Ability to follow company policy and understand any rules or regulations governing the work being completed

• Working knowledge of technology to include computers and software programs (Outlook, Teams, Excel)

• Good oral and written communication skills

• Good organizational skills

• Good time management skills

• Good decision-making skills

• Able to learn and operate Rolka Loube’s proprietary software and systems

• Position may be on-site or hybrid remote at manager’s discretion

• The person holding this position must remain current with all required licensing, certifications, continuing education requirements necessary to the position

Direct Reports:

None

Education Substitution:

Master's Degree may be substituted for two years of required experience with a Bachelor’s Degree.

Bachelor's Degree may be substituted for four years of required experience with a H.S. Diploma.

Associate Degree’s may be substituted for two years of required experience with a H.S. Diploma.

Rolka Loube is an EEO Employer. Please read all information below regarding the following questions.
The Equal Employment Opportunity Commission (EEOC) requires all private employers with 100 or more employees as well as federal contractors and first-tier subcontractors with 50 or more employees AND contracts of at least $50,000 complete an EEO-1 report each year. Covered employers must invite employees to self-identify gender and race for this report.
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for EEO-1 reporting purposes only and will be kept separate from all other personnel records only accessed by the Human Resources department. Please return completed forms to the HR department.
If you choose not to self-identify your race/ethnicity at this time, the federal government requires Rolka Loube to determine this information by visual survey and/or other available information.
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