Position: Customer Service Specialist

Location: Byron Center, MI. On-site work requirement in office Monday – Friday

Compensation: Salary based on experience from $42,000.00 per year

Roll & Hill is seeking a resourceful and solution-oriented individual to join our customer service and support team. As a member of our customer service team, you will be responsible for post-sale service and support, learning and maintaining in depth product knowledge, and supporting continuous improvement initiatives. The ideal candidate will demonstrate an understanding of the needs of the luxury goods consumer, serving as a liaison between the customer, sales, and production team to answer questions and resolve customer issues.

Responsibilities include:

• Broad and complete knowledge of all products, terms & conditions, and company policies.
• Work closely with each department to resolve customer questions and issues
• Data entry / order processing
• Prepare estimates and answer pricing or product inquiries
• Order management, maintaining contact throughout the supply chain, including shipping and after-sales, and providing customers updates on their orders
• Assist and execution of all strategic growth

Requirements:

• Experience working with customer accounts
• Experience in the design or lighting industry is a plus
• Experience with customer service in a manufacturing setting

The ideal candidate will have excellent computer skills, and 1 - 2 years of customer service experience, preferably in the design or home furnishings industries. A background in luxury retail or wholesale is highly desirable.

Other attributes for this position include:

• Professional, polished customer interactions in-person, over the phone, and by email
• Passion for excellent customer service and experiences
• Clear, concise, and proactive communication
• Team-oriented approach to work
• Positive attitude and calm demeanor in challenging situations
• Analytical, creative problem solver

This position is based at our office/factory in Byron Center, MI. After on-boarding and training, opportunity to work remote one day per week.

Application:

• Please email resume, no phone calls or walk-ins.
• International candidates must hold a valid US working permit.
• Roll & Hill is an Equal Opportunity Employer.
• COVID-19 considerations: All employees must show proof of vaccination.

About Our Company:

Roll & Hill is a design-minded American furniture and lighting company based in New York. We collaborate with some of the most exciting independent designers working today to create our exceptional collection. Jason Miller founded Roll & Hill in 2010 with a primary mission to establish a homegrown, American design aesthetic and offer independent designers the state-of-the-art manufacturing services typically associated with larger makers.

Roll & Hill is committed to on-demand production, allowing us to customize our pieces to our clients’ needs. At our manufacturing facilities in Grand Rapids, Michigan, we make our furniture and lighting by hand, one piece at a time. Our designs draw from a rich material palette, including brass, bronze, leather, wood, hand-knotted rope, and mouth-blown glass. Our designers often pair historical elements with contemporary forms to create objects that feel familiar, yet totally new.

Check out our work at: www.rollandhill.com

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person