LiftSystem Service Engineer

LiftSystem Service Engineer
Indianapolis, IN

The LiftSystem Service Engineering team provides technical support for in-service events and proactive analyses to ensure safe operation and to eliminate future customer disruptions. Responsibilities include (but are not be limited to) leading the execution of Engineering Investigations (EIs), including Red Top investigations, to determine root cause of in-service events, review of data associated with system health report codes (HRCs), and authoring responses to Technical Queries (TQ) / Technical Variances (TV) in response to customer technical issues. To achieve timely resolution of customer issues, the LiftSystem Services Engineer will lead multidisciplinary teams as part of Engineering Investigations (EI) to determine root cause of in-service events. These teams will include (but may not be limited to) component design, materials engineering, deployed services and program personnel. The LiftSystem Services Engineer will proactively identify threats and take steps to eliminate them before they cause events in the field.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialisation, we also offer freedom to cross-specialise and develop skills across a number of different areas.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

• Engaging in an environment of cooperation and collaboration in the Service Engineering team that extends to the rest of LiftSystem engineering, the Field Service Representatives (FSRs) and others supporting the LiftSystem
• Innovating to apply new ideas / techniques to solve technical problems, improve reliability, minimize cost, and reduce maintenance burden
• Leading technical conversations in product level safety boards and in-service reviews with regulatory and airworthiness authorities as required
• Representing the Service Engineering Technical Lead and Chief Service Engineer (as required) internally and with customers while promoting a positive, professional image of Service Engineering and Rolls-Royce

Basic Qualifications:

• Bachelor's degree in Engineering with 2 years of relevant experience, OR
• Master's degree in Engineering, OR
• JD/PhD
• Must be a U.S. Citizen to be considered for this role

Preferred Qualifications:

• Experience and demonstrated capability in root cause investigation including evidence-based practices
• Prior work in support of safety investigations (Red Tops) involving Rolls-Royce products.
• Experience leading the discussion of complex technical issues with customers and regulators.
• Strong system and module level knowledge of the LiftSystem and its interfaces
• Understanding of the LiftSystem assembly and on-wing maintenance practices
• Ability to develop strong relationships with FSRs and overhaul facility (LiftWorks) personnel to influence both fleet and depot operations and practices

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Hybrid working is a way in which our people can balance their time between the office, home or another remote location.It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

Relocation assistance is available for this position.

Closing Date: January 21, 2024

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.