GENERAL FUNCTION:

Under the direction of the Owner, Executive Director and Program Administrator, the Case Specialist is responsible for supervising direct staff in the implementation of the treatment plan through the guidance of appropriate funding entity, focusing on increasing client independence by providing applied behavior analysis service to individuals with developmental disabilities.

ESSENTIAL DUTIES AND RESPONSIBILIES:

• Preparing and implementing quality assurance policies and procedures and case management
• Performing routine calls a minimum of 1x per month to active clients to ensure quality of services.
• Communicate with appropriate department(s) and provide updates on client progress.
• Call clients that are on hold to identify the status of their services; call clients on case review to provide status of their services.
• Identify and ensure all active consumers have active authorizations.
• Communicate with Intake & Scheduling Department regularly.
• Update internal documentation platforms.
• Complete Quality Assurance calls with direct staff mid month to ensure authorized hours are being completed for each client; problem solve and overcome obstacles/issues that are prohibiting scheduled hours to be completed; ensure scheduled hours are completed monthly.
• Maintain active communication and provide feedback to direct staff and clinical teams.
• Identifying and resolving workflow and service issues.
• Ensure authorized hours are being met each month
• Addressing and discussing issues and proposed solutions with Executive Department.
• Documenting quality assurance activities.
• Making recommendations for improvement.
• Creating training materials, as needed.

KNOWLEDGE AND REQUIREMENTS:

• Ability to be creative, proactive and sensitive in solving consumer's problem and complex issues
• Valid AZ Driver’s License & Good driving record-Reliable Auto & Valid Insurance
• Cell Phone with Reliable Service (For Communication)
• Able to Work Independently; Organized / Professional / Responsible; Energetic Personality / Self Motivated
• Valid CPR and First Aid certification
• Ability to take all educational training by Roman Empire
• Criminal Record clearance, child abuse index report, TB clearanceBA/BS preferred

EDUCATION:

• Bachelor's degree
• 3 years’ supervisory experience in the field of social services and case management or related field preferred

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person