RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. With a focus on delivering reliable and efficient IT services, we strive to empower our clients with innovative technology solutions.

Position Overview: We are currently seeking a skilled Field IT Service Technician with mid-level support experience to join our dedicated team. This role requires a hands-on approach to providing technical support and requires proficiency in both remote and on-site troubleshooting. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities:

• Provide on-site technical support to clients, including hardware, software, and network troubleshooting.
• Diagnose and resolve technical issues promptly and efficiently to minimize downtime.
• Install, configure, and maintain IT systems and infrastructure at client locations.
• Collaborate with clients and internal teams to identify and implement effective solutions.
• Document support activities, solutions, and processes for knowledge sharing.
• Travel to client sites as needed to perform scheduled maintenance and support tasks.
• Assist in the implementation of IT projects and initiatives, both remotely and on-site.
• Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2 years of experience in field support or similar roles.
• Strong knowledge of Windows and/or macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues in both remote and on-site environments.
• Experience with Active Directory, Office 365, and other enterprise-level tools.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
• Ability to work independently and prioritize tasks effectively in a dynamic field environment.
• Relevant certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) a plus.
• Valid driver’s license and willingness to travel to client sites as needed.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and training.