About Roo
Happy vets make for happy pets.
Roo is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, all while giving pets a chance to have access to safe, high-quality care.
Over the next decade, Roo will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast.
What We Do
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!
About the Role
Roo is looking for a temp to hire Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will be responsible for managing the onboarding process for new Roo technician users and ensuring that they have a positive and productive experience from their first day. This role is to work on the weekends only, and you will be required to work 16 hours a week (8 hours per day on the weekend).
This Job is remote in any of the following states: AL, AZ, CA, CO, FL, GA, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA.
Your Responsibilities

• Review technician videos to establish their level of skill and tier them appropriately to match them to shifts that are relevant to their experience level and area of expertise.
• Run background checks for all technicians who sign up to the platform.
• Support technicians in finding and completing shifts.
• Develop and implement an effective onboarding program for new users.
• Ensure that all new users receive necessary training and resources to succeed in their roles.
• Track and report onboarding metrics to measure the success of the program.
• Conduct orientation sessions and facilitate introductions to key team members.
• Develop and maintain relationships with new users to ensure a positive onboarding experience.
• Manage queries through Zendesk related to user issues, working closely with the client support team.
• Continuously improve the onboarding program based on feedback and industry best practices.
• Manage user behavior.
• Track learnings to deliverables for Product innovation.

Qualifications

• Vet technician/animal healthcare industry experience is essential for this role (ideally in a lead position).
• 8-10 years experience in a hospital setting is highly desired.
• Experience in client/customer support in an early-stage start-up environment is a plus.
• Proactive, organized and accurate in all internal and external company communications.
• Excellent communication & organizational skills.
• Familiar with Hubspot, Zendesk and Slack are a plus.
• Timely and efficient in task accuracy and completions.
• Flexible & agile, ability to pivot quickly.
• Driven to improve processes/ communications.
• Excited to join an ever growing team of professional diverse individuals.

$25 - $25 an hour
This is a 1099 position.
The plan is for this role to start as a temporary hire and early next year we will review the position and business needs to consider converting this position to a permanent hire.
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
We believe in diversity of experience and background, and understand that your individual experience may not check every box. We still encourage you to apply even if you are not confident in every expectation listed.
Ready to join the Roo-volution?!