A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership, support and advice with technical and software issues.

The Help Desk Manager must be able to interact with all users using jargon-free communications. In addition to providing direct end-user support, the Help Desk Manager's key responsibility include hiring, training and ongoing mentoring of student workers, create and maintain ongoing documentation and knowledge base articles to streamline and improve support, creating regular reports tracking Help Desk metrics, and advocate for students and faculty/staff in getting issues resolved.

Roosevelt University requires all new hires to be compliant with our COVID-19 vaccination policy, found at theCOVID-19 website. All new hires are required to be fully vaccinated (including booster shot if eligible) or have an RU approved religious or medical exemption. Proof of documentation will be required at the time of hire.

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Shana Anderson. Her office is in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue. She can be reached at TitleIX@roosevelt.edu.

Do not contact this email address for inquiries about your job application; if you have questions about your application, you may email hrquestions@roosevelt.edu.