Summary:

The primary goal of a Budtender is to serve as a knowledgeable and approachable resource for customers seeking cannabis products. Success in this role is characterized by consistently providing accurate information, recommending suitable products based on customer needs, and ensuring a positive purchasing experience. This aligns with the company's mission by promoting safe and responsible cannabis consumption, cultivating customer loyalty, and contributing to the overall profitability and reputation of the business within the legal framework of the industry.

Essential Duties and Responsibilities:

· Product Knowledge: Understanding cannabis strains, cannabinoids, consumption methods, and explaining them clearly to customers.

· Customer Service: Providing attentive service, making helpful recommendations, and addressing customer needs with empathy.

· Compliance: Knowing and adhering to local and state regulations for cannabis sales.

· Sales and Upselling: Cross-selling products based on customer preferences and sales techniques. Meeting Key Performance Indicators (KPI’s) related to specific brands and pre-discussed sales metrics.

· Inventory Management: Maintaining accurate records, restocking shelves, and ensuring product availability.

· Problem-Solving and Professionalism: Resolving customer concerns and product issues with reliability, respect, and integrity.

· Safety: Following strict safety protocols to ensure a secure environment for customers and staff.

· Sanitation & Store Presentation: Follows all cleaning protocols to ensure that retail environment is always presentable to customers. Follows all standards to ensure that employee-only areas are always kept clean and hazard free.

· Duties and responsibilities subject to change and may include additional responsibilities based on business needs. Any changes will remain within the same scope as the original working conditions.

Job Qualifications:

Experience / Knowledge:

· 1-2 years of experience in a customer service role, preferably in a retail setting required.

· High School Diploma, GED, or equivalent required.

· Previous experience in the cannabis industry is a plus but not always required.

· Familiarity with handling cash transactions and point-of-sale (POS) systems is advantageous.

· Proficiency with basic computer and phone operating systems required.

· Verbal and written proficiency in English required.

· Displays genuine care for fostering a welcoming and collaborative atmosphere.

· Has intrinsic motivation to learn, improve, uphold store standards, and work effectively without constant supervision.

Physical Requirements:

· The employee must occasionally lift and/or move up to 10 pounds.

· Required to stand for extended periods of time.

· Required to wear comfortable and appropriate clothes as highlighted in the Employee Handbook.

· Occasionally required to bend, squat, sit, and reach.

Mental Demands

· Ability to change direction as priorities shift.

· Ability to thrive in environments that require the ability to adapt to changing circumstances.

· Ability to cope with occasionally difficult or temperamental clients and staff.

· Ability to cope with mental and emotional stress related to the position.

Work Conditions:

· Primarily indoors in a retail environment.

· Utilizing tablets equipped with POS system for efficient cash transactions.

· Occasional answering of phone calls for customer inquiries.

· Occasional outside duties related to sanitation standards, such as taking out the trash.

Environmental Conditions

· The noise level in the work environment is typically moderate, occasionally loud.

· The temperature in the work environment is generally moderate to cool.

Roots LA is an equal opportunity employer. The company does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Experience:

• retail customer service: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Sun Valley, CA 91352 (Required)

Work Location: In person