Roots Natural Kitchen - Pittsburgh (Forbes Avenue) is Hiring an Assistant General Manager Near Pittsburgh, PA
ASSISTANT GENERAL MANAGER
At Roots, we are passionate about making healthy food taste awesome. We strive to empower people through natural food and believe in the potential of humans to do great things. We believe that great food can fuel any lifestyle--whether you choose to participate in a Netflix marathon or an actual marathon. Roots is growing fast, hiring tons of new crew members, and promoting from within as often as possible! With this growth comes many new challenges, roles, and opportunities. The sky is really the limit if you are someone who is always looking for new mountains to climb.
HUMANS WE LOVE
At Roots, we’re looking for friendly and enthusiastic humans who collaborate phenomenally with others. We want to be around people who persevere, take pride in the work they do, and seek to understand and support those around them. These types of people make Roots an amazing place to work and can succeed in our fast-paced, highly communicative, and team-oriented environment.
THE ROLE
Assistant General Managers are responsible for overseeing either the front of house or back of house operations within the store, including all assigned crewmembers. They are the beacon of Roots culture, shepherding core values throughout the crew, and fostering enjoyment and engagement for all employees. As the expert crewmember for their segment of the store, they must be competent in all positions, while acting as a coach and trainer for all crewmembers and shift leaders. The store has 1-2 Assistant General Managers, who work as peers and report directly to the general manager. Assistant General Managers rotate between managing the FOH and BOH operations on a regular cadence, and gain expertise in both areas of the operation.
THE RESPONSIBILITIES
Learn, qualify, and master all functional positions within your segment, including dish, grill, line, and prep.
Execute your own, and train others to manage, shifts with a focus on creating amazing customer and employee experiences
Complete and oversee all day to day administrative tasks
Promote the Roots culture actively to the entire crew, through example and focused communication, to ensure that your Roots Natural Kitchen is a special experience day-in and day-out for all employees
Be cheerful, smile and ensure your crew is friendly, attentive, and helpful
Be empathetic to others. Support your crew by listening, understanding, and and taking action as appropriate
Exemplify Roots principles through servant leadership and instill these characteristics in others through recognition, validation, and constant communication
Ensure all new employees meet our character standards through the interview process and provide thorough orientation focused on integrating new employees quickly
Act as the liaison between crewmembers and general manager to ensure both are fully aware of the stores needs and successes. Respond to crew concerns by solving, quashing, or escalating with a focus on preserving the unity and integrity of crew. abrogate
Have a relentless focus on brand standards, paying attention to all the details that yield an incredible customer experience,
Participate in the adherence to brand standards by scheduling yourself in crewmember or shift leader positions at least 4 days a week
Constantly train and ensure qualifications are maintained by all employees in your segment of the store
Uphold standards through example and by validating performance
Build a culture of strong appreciation for food quality, and consistency.
Work and motivate the crew to take pride in keeping the restaurant food safe, clean, and organized
Ensure your segment of the facility is in good working condition and all equipment is receiving the maintenance and repairs needed
Understand and diligently manage your segments administrative needs to meet or exceed targets
Complete or oversee completion of all monthly, weekly, and daily tasks including inventory counts, deep cleaning, temperature and other food safety related logs, and employee schedule writing or review.
In the back of house, this also includes managing prep and order guide PARs, delivery check-ins, and daily prep sheets
In the front of house, this includes opening and closing checklists, cash procedures, app and third party delivery oversight, and throughput improvement
Personally adhere to all employee regulations and validate all managed employees have been properly trained to do the same.
Diligently plan for and manage labor directly, ensuring adequate coverage, even when sales fluctuate
Participate in the interviewing, onboarding, and orientation process for new employees.
SKILLS, EXPERIENCE, AND REQUIREMENTS
Must show empathy for fellow crew members and customers
Must bring friendliness and enthusiasm to each day
Must lead by example, through humility and resilience
Strong desire and proven track record of learning and coaching
Willingness to work a varied schedule, including nights and weekends