• Responsible for delivering exceptional service in all areas.
• Lead in-service guest issues when MOD, and support GM remotely on days off.
• Lead guest recovery efforts, identify areas for service improvement.
• resolve any food quality or service standards issues. 

OPERATIONAL

• Ensure a safe employee and guest environment
• Complete incident reports
• Oversee the daily operations
• Build and maintain strong positive relationships with all key stakeholders (i.e. corporate leadership, operating partners, vendors).
• Oversee all areas of service:
• Floor management. Responsibilities include: frequent decision making and troubleshooting; maintaining proper flow of service (door, on the floor, at the bar, and expo);
• upholding service standards, product quality, and cleanliness.
• continuous communication with the kitchen and all FOH staff
• guest interaction
• Reservations office and private events communications

Skills & Requirements

• 2 years of AGM experience required
• Prior oversight of $3 million full-service restaurant
• Manager Food Handler’s Certification required
• Exceptional service skills, food and beverage knowledge required
• Proven ability to effectively manage and mentor managers
• Familiarity of the Los Angeles chefs, restaurants, and clientele
• High volume, fast-paced, high profile restaurant experience preferred
• Spanish speaking a plus, but not required.

Physical Demands 

• The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 7 to 9 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
• Working Friday, Saturday and all holidays
• Must be able to work on-site 5 days per week from at least 2pm to closing.

The duties of this position may change from time to time. Rosaline reserves the right to add or delete duties and responsibilities at the discretion of Rosaline's Managing Partner. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Type: Full-time
Benefits: Healthcare, Vacation, company-paid parking