23 Customer Service Representative - HIRING IMMEDIATELY Jobs in Murfreesboro, TN
Roscoe Brown is Hiring a Customer Service Representative - HIRING IMMEDIATELY Near Murfreesboro, TN
The ideal Customer Service Representative:
- Desire to work daily to ensure our customers have healthy home and living conditions
- Skilled in communication and customer service to provide 5 Star service to our customers
- Willingness to always go above and beyond with customer service
- Maintains company core values in each work environment – positivity, respect, integrity, and commitment
- Self-motivated, team player that is always willing to learn, teach and motivate
- Confident and able to deliver conversations with an authentic cadence that is clear, compelling, and personable
- Goal driven with the ability to work in a fast-paced environment
- Positive, team player that works hard to ensure customer satisfaction
- Medical, Dental, & Vison Insurance
- 401K
- Paid time off
- Employee Discounts
- Company wide events and celebrations
- Endless opportunities for learning & leadership growth
- & more!
- Ability to follow written and verbal directions as given by managers and leadership
- Excellent customer service skills with Roscoe Brown staff and customers
- Attention to detail with the call board, customers, and office staff
- Convert incoming customer service calls into booked service appointments
- Respond to customer requests, resolving issues with promoting the brand
- Be professional and establish customer rapport, encouraging repeat business
- Participate in training to boost booked calls and practice outbound calling
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information
- Daily follow-up on lost opportunities and outbound calling
- Process customer payments while following company policy.
- Communicate with dispatch, Call Center Supervisor, and other leaders in the company
- Ability to build trust and demonstrate empathy to customers
- Capability to use our software for booking calls, keeping notes, and utilizing a phone system
- Organized and able to multitask successfully
- Able to work independently with sound judgement while being an active listener
- Driven to complete a task and start on a new one that provides new ideas for the call center
If you have questions our recruiter can be contacted at 615-653-1090
Our office is located at 959 North Thompson Lane in Murfreesboro, TN. We are HIRING IMMEDIATLEY for this role! We encourage all qualified applicants to apply!
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Job Summary
Full Time
Specialty Trade in Construction
$37k-47k (estimate)
06/29/2024
07/27/2024
roscoebrown.com
MURFREESBORO, TN
100 - 200
1940
GARY BROWN
$10M - $50M
Specialty Trade in Construction
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About Roscoe Brown
Roscoe Brown, Inc. offers complete sales, service, and installation of high quality heating and air conditioning systems, residential and commercial insulation, geothermal equipment, indoor air quality solutions and many other products and services to make sure you, your family and your business have the most comfortable, efficient and economical environment possible. Roscoe Brown also offers plumbing, drain cleaning and jetting services, and sales and service of tankless water heaters and water softeners. Roscoe Brown also offers maintenance services and tune-ups on your heating, cooling, and... plumbing equipment to keep them operating at their peak efficiency. Since 1940, Roscoe Brown is who you trust.
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