• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

You will report to the Trust Listening & Discovery lead, and partner closely with teams across the business in your work. Your primary focus will be to develop data views and insights that promote experiential improvements around Trust interactions for Host and guest communities. Working with your peers as well as other stakeholder teams, you will develop and support the creation of data insights through listening channels, data investigations, data dashboards and new metric development.

You will also recommend experience-focused OKRs and KPIS, as well as build our understanding of the impact of various improvements. Day to day activities will include: maintaining a dashboard and scorecard, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams. In addition, you will be involved in the technical details of the various listening systems we build (ex: surveys), and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.

In this role you will:

Use a combination of data engineering, science and analytics based skills to build business insights around the Trust experience with Client policies and product.

Build data views and perform investigations that increase Client understanding of and ability to improve Trust approaches, including surfacing top areas of Trust friction Conduct deep analysis into various areas of Trust experience across customer segments; competitive and industry analysis may also be required.

Influence data-driven decisions around Trust in regular business reviews, through dashboards, scorecards, targeted analysis and in operational improvement backlogs.

Contribute to improvements across key Trust journeys that directly impact the experience of the greater Client community.

Preferred Experience with:

Backend survey data work and funnel views Dashboards across a number of data pipelines and inputs Dashboard project management within a timeline, for a set of critical stakeholders Building ad hoc views with code-based data work as well as a range of data & analytics tools Setting the context for data within key customer journeys

Background working on customer experience data, Trust data, and insights-to-action Experience working within the product or Trust development life cycle within technology, regulations, and/or industry landscape.

Education:

A minimum of 5 years of experience in business analytics with an emphasis on listening systems data; and on developing business facing metrics and solving future business decisions.

A background is building data views and analysis for Trust initiatives, as well as working knowledge of key KPIs that indicate strong Trust performance Expert skills in SQL and expert in at least one programming language for data analysis (Python or R) Experience with a number of survey & analytics tools such as Medallia, Nexidia, Clarabridge, Qualtrics, Tableau, PowerBi, etc. Some background in JIRA is desired as well.

Ability to manage projects independently, proactively provide updates and/or flag blockers, and track record of connecting with stakeholders for project requirements Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features Positive, solution-oriented mindset; leads by example.

Strong time management and prioritization capabilities.

Absolute ability to maintain confidentiality and objectivity.

Benefits:

For information and details on employment benefits offered with this position, please visit

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).