Date Posted: 06/24/2024

Hiring Organization: Rose International

Position Number: 466357

Job Title: Application Support Lead

Job Location: Pittsburgh, PA, USA, 15222

Work Model: Hybrid

Shift: Onsite 2-3 days a week

Employment Type: Temporary

Estimated Duration (In months): 5

Min Hourly Rate($): 65.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: COBOL, ITIL

Job Description

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

***Only qualified Application Support Lead candidates located in the Pittsburgh, PA area will be considered due to the position requiring an onsite presence***

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience

• 8 years’ experience required

Skills:

• Complex troubleshooting in a mission critical production environment

• IT Customer Service/Problem Management Resolution experience

Our client is seeking a qualified Application Support Lead to troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Application Support Lead Responsibilities:

• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations

• Perform code upgrades without supervision

• Be responsible for, and master multiple subject matter areas of responsibilities

• Identify and document best practices within their subject matter areas of expertise

• Provide continuous process improvement suggestions

• Maintain and document Standard Operating Procedures

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).