• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Education :

Bachelor's degree

Qualifications :

• Customer Service Manufacturing experience
• Excellent customer service skills with the ability to excel under high pressure and time sensitive situations
• Ability to work independently as well as collaboratively with a small Customer Service department
• Strong Customer focus : demonstrated ability to develop and maintain positive customer relationships
• Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines
• Must have the desire and ability to learn products relevant to assigned customer base
• SAP experience
• Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily

Customer Service Manufacturing Responsibilities :

• Responsible for all daily communication on projects to internal Project Managers
• Daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and / or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in product
• Ability to handle and process customer complaints and concerns in a professional manner
• Technical expertise, analysis, and reporting for customer complaints on products
1 day ago