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The Bilingual Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
They will provide higher level support to members'' inquiries and issues as they utilize the Client''s Plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
Class Start Date : 8 / 19 / 2024
Training Hours : 8 : 00 AM - 4 : 30 PM MT
Nesting Hours : 10 : 00 AM 6 : 30 PM EST
The Member Service Contact Center (MSCC) operates Monday Friday 7 : 00AM 9 : 00 PM and Saturday and Sunday 8 : 00AM to 7 : 00PM.
Required Qualifications :
Must be Bilingual (proficient in Spanish)
Assessments Required :
Must pass CSR 1 Assessment Basic Computer Literacy test
Must pass Bilingual Spanish speaking assessment
Education Qualifications :
High School Diploma or General Education Development (GED) required
Soft Skills Required :
Preferred Work Experience :
Health insurance and Call center exp preferred
Major Responsibilities / Essential Functions :
Evaluates data to determine and implement the appropriate course of action to resolve the complaint and / or coordinate service recovery.
Full Time
Business Services
$42k-53k (estimate)
07/03/2024
09/03/2024
roseint.com
CHARLOTTE, NC
3,000 - 7,500
1993
Private
MIKE HENLEY
$200M - $500M
Business Services
Rose International is a provider of application development, database performance optimization, project management and staffing solutions.
The job skills required for Customer Service Representative - Bilingual include Customer Service, Call Center, Problem Solving, CSR, Billing, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Bilingual. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Bilingual. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Bilingual positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Bilingual, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Bilingual. You can explore the career advancement for a Customer Service Representative - Bilingual below and select your interested title to get hiring information.