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Customer Service Specialist
Rose International Gainesville, FL
Apply
$47k-58k (estimate)
Full Time 3 Days Ago
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Rose International is Hiring a Customer Service Specialist Near Gainesville, FL

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Education/Experience

Bachelor’s or Associates degree, will consider HS or GED with relevant experience.

Experience: 2 years plus minimum w/ a Servitude attitude and empathy;

Medical Billing background is fine but must come with Empathy for the target population they serve

Nature of Role:

  • Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.

  • Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.

  • These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.

  • They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver 'white-glove' service; role is very patient focused.

    Required skills:

  • Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain

  • Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word

  • Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll

  • Call Center experience must be within Medical industry (No Retail or Fast Food Call Center experience)
  • Benefits:

    For information and details on employment benefits offered with this position, please visit

    here
    . Should you have any questions/concerns, please contact our HR Department via our secure
    website
    .

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

    here
    .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

    please contact our HR Department
    .

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $47k-58k (estimate)

    POST DATE

    06/25/2024

    EXPIRATION DATE

    07/08/2024

    WEBSITE

    roseint.com

    HEADQUARTERS

    CHARLOTTE, NC

    SIZE

    3,000 - 7,500

    FOUNDED

    1993

    TYPE

    Private

    CEO

    MIKE HENLEY

    REVENUE

    $200M - $500M

    INDUSTRY

    Business Services

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    Rose International is a provider of application development, database performance optimization, project management and staffing solutions.

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    The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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    If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

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    A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

    01/31/2022: Rapid City, SD

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Customer Service Specialist jobs

    Certified Customer Service Specialist (CSS).

    02/10/2022: Toledo, OH

    Communicate as efficiently as possible.

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    Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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    Step 3: View the best colleges and universities for Customer Service Specialist.

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