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Description :
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service.
Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
Works to ensure that the service level agreements between the customer and CLIENT are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts / consumables inventory.
JOB DUTIES AND RESPONSIBILITIES
QUALIFICATIONS (Education, Experience and Certifications)
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
e.g., papers, books, files and small parts, etc.)-
Full Time
Business Services
$71k-93k (estimate)
06/14/2024
06/28/2024
roseint.com
CHARLOTTE, NC
3,000 - 7,500
1993
Private
MIKE HENLEY
$200M - $500M
Business Services
Rose International is a provider of application development, database performance optimization, project management and staffing solutions.