You haven't searched anything yet.
The Service Center Representative - Eligibility Specialist is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.
Eligibility Specialist will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction.
Start Date : July 30, 2024
Training :
9-10 Weeks with NO TIME OFF DURING TRAINING
Required Education :
HS Diploma, GED, or equivalent
Preferred Education :
Some College
Required Qualifications :
Preferred Qualifications :
Social services experience (Indiana Eligibility experience strongly preferred)
Soft Skills Required :
Work Environment :
During calls, an Eligibility Specialist is expected to process applications and complete case maintenance activities such as changes to cases in the State eligibility system.
Additionally, an Eligibility Specialist should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Eligibility Specialist is responsible for :
Full Time
Business Services
$34k-43k (estimate)
06/24/2024
08/23/2024
roseint.com
CHARLOTTE, NC
3,000 - 7,500
1993
Private
MIKE HENLEY
$200M - $500M
Business Services
Rose International is a provider of application development, database performance optimization, project management and staffing solutions.