- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Required Experience:
Minimum of 3-5 years’ experience in payroll tax filing related field - MUST HAVE Advanced understanding of payroll and tax and/or related subject matter Demonstrated strong verbal & written communication skills 2 years client interaction and management - MUST HAVE 3 years people management experience - MUST HAVE Strong computer skills with current technical knowledge Master Tax experience required, 1 year minimum - MUST HAVE (3-5 years preferred)Preferred Experience:
ADP Smart Compliance experience desired Advanced understanding of regulatory and legislative guidelines desiredOversee and manage the daily administration of tax filing delivery for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible developing colleagues in both tax filing knowledge and client facing delivery.
As Tax Filing Delivery Manager duties include, but are not limited to, the following:
Responsible for overall client delivery and satisfaction in Tax Filing Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts Identify and lead process improvement efforts in tax filing processes Work with other COMPANY domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting COMPANY delivery Respond to client communications and escalate when needed; Communicate complex issues to clients as needed Ensure timely, accurate responses are provided to clients and/or other COMPANY teams Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views) Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps Resolves/Pushes open items to resolution to align with Tax Filing point of view Educates & coaches associates and clients and provides subject matter expertise related to tax filing Liaison with Client and Payroll Client teams for items related to tax filing Educate clients and provide subject matter expertise for payroll tax filing Mentor and coach colleagues, managing performance and accountability Coordinate and/or provide needed training for new colleagues or processes Coordinate and actively support SOP development, training, communication to team and maintain updates Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery Approve checklists – work checklist queue Coordinate testing for updated interfaces as required Variance analysis control point when issue needs escalation or analysis Review EFT setup to make sure all deposits set up for EFT payment, where applicable Monitor and communicate “Applied for” statuses for any agency registration issues Communicate penalty and interest report to clients Support testing and implementation of new clients as needed Ability to problem solve and using tax knowledge and experience Benefits:
For information and details on employment benefits offered with this position, please visit
here
. Should you have any questions/concerns, please contact our HR Department via our secure
website
.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website
here
.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,
please contact our HR Department
.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
