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Technical Support Engineer
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$81k-101k (estimate)
Full Time 3 Days Ago
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Rose International is Hiring a Technical Support Engineer Near Orlando, FL

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Required Skills:

  • This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.

  • Demonstrated ability to troubleshoot difficult technical issues

  • Must have solid object-oriented programming skills in JavaScript

  • Experience working with dynamic HTML components such as CSS and XHTML

  • Working knowledge of the components in a web applications stack

  • Experience with relational databases such as MySQL

  • Linux and/or UNIX experience

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

  • Strong personal commitment to quality and customer service

  • Ability to work with high-value customer administrators and developers

    Desired Skills:

  • Deep understanding of Java, JavaScript

  • Angular experience preferred

  • Working knowledge of SaaS Platforms

  • A fundamental understanding of IT service management and the ITIL business process

    Position Overview:

  • The Technical Support Engineer will be responsible for managing and resolving challenging issues for company partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the company software and platform.

  • You will be a Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers using the company platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the software platform. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

    **NOTE - (3) Screening questions will be required at time of submittal, required by the client.

  • Benefits:

    For information and details on employment benefits offered with this position, please visit

    here
    . Should you have any questions/concerns, please contact our HR Department via our secure
    website
    .

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

    here
    .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

    please contact our HR Department
    .

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $81k-101k (estimate)

    POST DATE

    06/25/2024

    EXPIRATION DATE

    07/08/2024

    WEBSITE

    roseint.com

    HEADQUARTERS

    CHARLOTTE, NC

    SIZE

    3,000 - 7,500

    FOUNDED

    1993

    TYPE

    Private

    CEO

    MIKE HENLEY

    REVENUE

    $200M - $500M

    INDUSTRY

    Business Services

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    Rose International is a provider of application development, database performance optimization, project management and staffing solutions.

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    The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

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    If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

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    Technical support engineers need to rise above, and not respond with anger or frustration.

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    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Technical Support Engineer jobs

    Taking ownership of customer issues reported and seeing problems through to resolution

    04/11/2022: Chillicothe, OH

    Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

    03/29/2022: Orange, CA

    A Technical Support Engineer provides customer service for computer hardware and software.

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    Technical support engineers require a variety of hard skills and soft skills.

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    A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

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    Step 3: View the best colleges and universities for Technical Support Engineer.

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