Our job is hope.

Join a purpose-driven community of champions.

Position Purpose: Directly supervise clients while assisting psychiatric providers and nursing with client health history/assessment at psychiatric appointments. Provide continuity of program services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

Job Requirements:

• High School Diploma or GED and one year of addiction treatment experience or an equivalent combination of education, training, and experience
• Certified as a CNA, CMA, EMT or greater
• Cardiopulmonary-resuscitation (CPR) and First-Aid training complete within three months
• Experience utilizing behavioral management techniques
• Ability to lead discussion and educational presentations
• Valid Illinois driver's license and ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Qualifications:

• Skilled in behavioral management techniques
• Ability to coordinate and present lectures for patients, parents and community resources
• A passion to be a part of a mission driven organization
• A teamwork approach
• A desire to make a difference in people’s lives.

Essential Responsibilities:

1. Adhere to prescribed work hours set by leadership and fulfill additional hours as necessary to complete assigned responsibilities.
2. Record and respond to calls, check records for compliance and insurance prior to scheduling appointments and determine appropriate platform to be used.
3. Schedule client follow-up sessions promptly after their psychiatric appointments, as deemed suitable and necessary.
4. Coordinate psychiatric appointments for clients in collaboration with direct care staff.
5. Ensure that all psychiatric appointments are fully booked to achieve a 100% appointment fill rate.
6. Maintain accurate and up to date logs for clients with approved scheduling and ensure notification is in the chart to allow for accurate and timely scheduling of follow-up psychiatry visits.
7. Maintain accurate and up to date logs for clients for whom approval to Physician Services only has been deemed appropriate.
8. Coordinate continuity of care across facilities by proactively obtaining hospital discharge documentation or other pertinent collateral information from external sources ahead of clients’ scheduled psychiatry appointments.
9. Offer clerical assistance to medical leadership, including the entry of note templates for psychiatric providers.
10. Follow up on unposted or draft notes for psychiatric providers, addressing the matter as necessary, or informing the provider if required.
11. Provide backup coverage for medical staff within the medical suite.
12. Conduct client health history assessments, assist with vital sign assessments, and provide reports to psychiatric providers prior to appointments.
13. Transcribe medical orders.
14. Provide follow up communication to clients with ongoing medical concerns.
15. Monitor and document client’s response to medication and report any notable response immediately.
16. Document pertinent information daily in the electronic health record based on observations and involvement with the clients as required.

17. Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff.
18. Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
19. Collaborate with medical records team to ensure chart compliance as appropriate.
20. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
21. Deliver exceptional customer service consistently to every customer.
22. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
23. Assume any additional responsibilities as assigned by leadership.

Schedule: 8-hour shifts

• Shift: 8:00am - 4:30pm
• Monday thru Friday

Work Location: Rosecrance Ware Center – Rockford, IL

• Onsite

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).