Summary:

The main responsibility is to monitor and provide a support role for front desk associates, leads, and supervisors in the day-to-day operations of the front desk. Coordinates front office activities of the hotel, resolves guest issues, reservation, and room assignment activities. Assigns duties and tasks to associates. Observe performances to ensure adherence to resort policies and established operating procedures. Creates and conducts training and re-training initiatives for the department.

Responsibilities:

• Generates and conducts training and re-training initiatives
• Monitors staffing levels during the shift
• Monitors associates daily requirements
• Resolves guest issues (service, reservation, billing, etc.)
• Resolves associate issues
• Administers coaching and counseling's with staff
• Manages room inventory
• Coordinates front office daily tasks
• Ensures group needs and requests are met
• Prepares and delivers shift briefings to staff
• Performs night shift responsibilities (posts room and tax, prepares package arrivals, assist with night audit, etc.)
• Ensures guest service standards are met

Other information:

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.