TEST 2 MONICA - Service Desk Support Technician II

Overview

Rosen's Diversified, Inc. has an opportunity for our new Service Desk Support Technician II to join the rapidly growing Information Technology team in Green Bay, WI.

As a Service Desk Support Technician II, you will:

• Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support.
• Be responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating issues as required.
• Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions.
• Monitor progress and keep customers informed while providing excellent customer service.
• Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices.
• Provide general remote support for all IT approved software applications.
• Be responsible for creating and maintaining documentation.
• Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• NOTE: This description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Qualifications

Minimum Qualifications (Required):

• Associates Degree in Information Technology, Computer Science, or equivalent.
• 2 years of experience in Service Desk role or related experience.
• Must be customer focused with the ability to promptly answer support related email, phone calls, and other electronic communications.

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent.
• 4 years of experience in Service Desk role or related experience.
• Relevant industry recognized certifications (HDI Support Center Analyst, CompTIA A , ITIL Foundation, etc).

Knowledge, Skills, and Abilities:

• Strong organizational skills with exceptional follow through and attention to detail.
• Strong time-management and prioritizing skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced team environment where requirements are constantly changing.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. We participate in the E-Verify program in certain locations as required by law.

Summary

OUR FAMILY CULTUREWe are a family-owned business established in 1946 with nearly 5000 employees. Our company culture is casual and down to earth, filled with growth opportunities and innovative entrepreneurs. We appreciate our employees and reward them for a job well done. As a member of the Rosen’s family, you will find yourself challenged and contributing in a significant way to the success of the business, and you will be rewarded for that success. If you want to feel appreciated for a job well done and be part of something bigger, then consider joining Rosen's Diversified, Inc. (RDI) today, a “hire to retire” type of company.  WHAT WE OFFER- Competitive pay- Excellent benefit plan. Benefits include: Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, 401(k) with company match, pretax 125 plan, Short Term Disability, free parking, and more!- 15 days of PTO, seven paid holidays, and a floating holiday after 1 year of employment.- Training, growth and advancement opportunities that will make this the best and last company you work for.