Main Responsibilities of a Customer Service Representative

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.

Customer Service Representative Job Description

We are looking for an experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Service Titan (Big Plus)
• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Location: San Antonio, TX

Rosenberg Indoor Comfort is truly a local, family run company. Founded in 2003, we have been dedicated to providing the highest quality services for all our customers in and around San Antonio, TX. Our passion for quality heating, air conditioning and refrigeration services comes from a long history of industry experience. Lee Rosenberg, our Chairman and a Registered Professional Engineer, has been in the heating and air conditioning business since 1974. Betsy Rosenberg started in the business in 1986 and Michael Rosenberg worked in the summer for his parents while he was in high school in the late 80’s, and started in the business full time in 1994. Tom Hull, our Vice President, entered the industry in the early 1980s.
Lee and Betsy Rosenberg ran a successful heating and air conditioning business, Metro-Tech Service Company for sixteen years before selling it to a large consolidator. Our family’s philosophy has always been, and will always be, to provide quality and honest service to all of our clients. We will never take any shortcuts in the work that we provide; ensuring that any service we perform is done right the first time. We enjoy being in the business and work really hard to provide service and products of which we can be proud.