RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level daily. • Oversee and direct Food and Beverage, Rooms Division, Engineering, and Spa departments. • Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel. • Interface with ownership representatives in the execution of corporate goals. • Responsible for establishing and maintaining hotel standards in order to achieve and maintain the luxury hotel status. • As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. • Establish annual objectives for Department Heads reporting to him or her. • Interact in courteous and professional manner with all guests, staff and community members. • Respond in courteous, professional and rapid manner in order to resolve all guest and Associate difficulties. • Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. • Supervise, direct, coordinate, influence and persuade Associate in order to maintain service standards of hotel. • Interact with leaders, Associates and guests in completing assignments, resolving staff and guest complaints. • Prepare and monitor a five-year capital plan to ensure that the hotel/resort is appropriately positioned in the market and that Rosewood standards are maintained. • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Maintain safety and cleanliness of work area. • All other duties as required.