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This Customer Service (CS) Team Supervisor will manage and lead the Ross Organics (Ross) CS Team currently located at Ross’s office located in Santa Fe Springs (SFS), California. Scope includes all Ross CS representatives (CSRs) based in SFS working in the office or remotely. The supervisor will manage any Ross CSRs whether based in SFS or other remote location(s) in the future.
The role is expected to lead, train, support, and mentor the Ross CS team to operate, effectively and efficiently, Ross’s “Order to Cash” (OTC) process; also known as Order Management process. This includes all aspects of Customer Service including, but not limited to, order processing, answering customer phone calls, responding to e-mail, managing customer complaints, interacting with internal Ross business partners (Sales, Supply Chain, WHSE), Corporate business partners (Corporate Logistics, SHEQ, Legal, etc.) and senior management (Ross, Care, Azelis). The CS Supervisor is responsible for issues escalation and resolution; training, developing and coaching all Ross CSRs; supporting data integrity in our ERP System; account changes, new customer set up, ship to set up, and updating customer files.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time
$50k-65k (estimate)
05/03/2024
08/22/2024
rossorg.com
Santa Fe Springs, CA
25 - 50