SUMMARY

The primary responsibilities of the Commercial Account Manager are to develop, maintain and expand business opportunities. Create new market share by selling and promoting all of our lines of business to prospective and existing commercial customers. Renew existing customer agreements. Establish call plans and customer follow-up strategies. All other duties as assigned.

ESSENTIAL FUNCTIONS

Sales Management

• Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for the branch.
• Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial client base.
• Establish and maintain access to accounts through account management by telephone and personal visits.
• Develop sales programs and strategies for client base.
• Execute contracts on behalf of the company, observing company policy as to credit terms of sale.
• Process work orders and complete all paperwork in accordance with approved standardized procedures.
• Conduct job completion follow-up with customers ensuring satisfactory completion of work.

Market Knowledge

• Understanding of the customer base for the type of work being managed.
• Ability to interface with restaurant management and apartment complex managers.

Customer Relations

• Develop relationships with customers to build customer loyalty.
• Handle customer questions, complaints, and praise.
• Work closely with service technicians in the selling and estimating processes.