Locally owned and operated Router12 Networks, LLC, a fast-growing broadband internet provider in North Central Iowa and Southern Minnesota, has an immediate opening for a Customer Service Representative to assist with operations, scheduling, dispatch, support, and customer communications.

Successful applicants should have excellent customer service skills, a strong work ethic, knowledge and experience with consumer electronics and computers, and a valid driver’s license.

Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilize communication skills to interact with clients via phone, social media and in-person.
- Demonstrate proficiency in data entry and maintaining accurate customer records.
- Adhere to phone etiquette and customer service standards.

Router12 Networks, LLC is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Mason City, IA 50401: Relocate before starting work (Required)

Work Location: In person