Employment Status: This is a seasonal full-time, partial-salaried position. May through early September. Exact start and ending dates will depend on bookings and trip launches.

Location: Superior, MT.

Summary: The Clark Fork Rafting Manager oversees the day-to-day operations and safe conduct of all ROW Clark Fork trips through the Alberton Gorge. The position requires the orchestration of all aspects of trips both on and off river so that trips flow safely, efficiently and with a minimum amount of stress on guides and team leaders and produce positive guest experiences. Responsibilities include logistics, equipment, supplies, transportation, clerical, guide coordination, conducting performance reviews, as well as frequent communication with the main company office and Director of Operations, etc. On the river, the Manager is responsible to ensure ROW meets its goal of providing high quality river trips and that standard policies and procedures are followed. Off the river, the Manager handles the administrative duties necessary for each trip’s success, including coordination of communications, logistical concerns with the office, equipment maintenance/concerns, and coordination of guide duties. The manager performs all guide scheduling for this operation. The manager will also provide guides’ performance reviews as outlined in the ROW Guide’s Guide and directed by the Director of Operations or River Operations Manager. As manager, he or she will seek to foster a positive, supportive work environment that encourages all team members to excel.

General Expectations of Managers - ROW Managers serve as role models for guides in a number of ways, including the following: demonstrating an attitude of safety; exhibiting a positive attitude and good work ethic; willingness to resolve conflicts whether between themselves and other guides or managers, or between guides who are having difficulties. They are expected to comply with all ROW policies and to inform the Director of Operations if they disagree or will have trouble enforcing one, prior to the season. Conflicts with guides, managers and company owners shall be handled in a direct manner, with a focus on finding solutions and preventing future problems. ROW expects its managers to conduct themselves in a professional manner at all times that they are at a work site, whether they are working or not. They are asked to be aware of the image they project to others, including ROW guests and the general public. Managers must exhibit an ability to accept criticism and openness to feedback. Finally, managers embrace ROW's commitment to excellence and are willing to continually work toward improving their knowledge and skills both on and off the river.

Key Duties and Responsibilities:

• To operate the Clark Fork operation in a manner consistent with all ROW operations, established protocol and procedures.
• Supervise guides, other team leaders, swampers, drivers, and other ROW staff in the execution of their duties directly related to the trip rotation both on and off the river.
• Responsible for the orientation and training of all Clark Fork guide staff.
• Ensure overall quality of operations, guest experience and guide performance in all aspects of the trip.
• Foster a positive, supportive and effective work environment amongst crew and staff.
• Act as the official ROW liaison with suppliers of goods and services to this operation.
• Responsible for the initial set up of the outposts and any gear transfer from other outposts.
• Responsible for the tear-down and close up of the operations, and returning any gear that came from other outposts.
• Complete a thorough Pre-Season and End of Season Inventory using the ROW Inventory Spreadsheet.
• Assist in equipment transfers, shipping or receiving of retail items, etc, from other outposts or the office.
• Maintain and foster a good relationship with Montana Fish Wildlife, & Parks and other appropriate public management agencies.
• Work as a full guide and team member when on the river (See separate job description for guide duties).
• Be responsible for the care and maintenance of all equipment used in this operation, including but not limited to fleece/splash gear, wetsuits, booties, PFD’s, rafts, coolers, rescue gear.

Qualifications:

• Legally allowed to work in the United States
• Ability to work effectively and efficiently without close supervision
• Excellent river, rescue and first aid skills
• Minimum two years experience as a commercial rafting guide
• Excellent leadership ability
• Ability to delegate tasks and manage people effectively
• Excellent organizational skills and attention to detail a must
• Excellent verbal communication skills
• Creative problem-solving skills
• Strong team-player with excellent ability to get along with others
• Ability and willingness to set a positive example for all ROW staff and serve as a role model of ROW policies and systems
• Ability to motivate crew to set the high water mark
• Openness to feedback and ability to accept constructive criticism
• Physically capable of lifting up to 70 lbs.
• Excellent driving record
• Experience with heavy crew-cab pickup truck and trailer
• Commercial Drivers License or ability to obtain one: required
• General mechanical knowledge, preferred

Reporting Relationship: This position reports directly to the ROW River Operations Manager or ROW Director of Operations.

Compensation: Partially salaried, with additional daily wages accrued for the time leading trips (variable, dependent on experience). Additional tasks are compensated hourly.

Other Benefits: In addition to ROW’s regular benefits package (401K, Med FSA, Free or Discounted Trips, pro-deal, etc) the Middle Fork Manager will also receive two spaces during the season to bring friends or family on a multi-day trip.

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