Join the vibrant community at Roxbury Tenants of Harvard Association, Inc. (RTH), a pioneering 501(c)(3) non-profit dedicated to providing high-quality housing and comprehensive human services. Established in 1969 by local residents and Harvard University students, RTH fosters a culturally rich and inclusive environment in the Mission Hill neighborhood of Boston. Committed to enhancing the well-being of its diverse residents, RTH offers a range of programs and initiatives aimed at promoting health, education, community engagement, and empowerment.

Position Overview: RTH is seeking a dedicated Welcome Desk Coordinator to oversee our front desk operations and uphold our commitment to exceptional customer service. The ideal candidate will be organized, detail-oriented, and customer-focused, with a passion for fostering a welcoming environment for all. Reporting to the Member Services Director, the Welcome Desk Coordinator will play a pivotal role in ensuring smooth administrative processes and maintaining a positive atmosphere for residents, program participants, staff, and visitors.

Responsibilities:

Administrative:

• Maintain adherence to RTH program standards and safety protocols.
• Lead by example in delivering superior customer service and professionalism.
• Ensure accurate record-keeping and timely response to inquiries via phone, email, and fax.
• Manage Welcome Desk coverage in collaboration with the Member Services Director.
• Monitor and replenish office supplies as needed.
• Assist with administrative tasks and provide support to team members as required.
• Foster a positive and safe work environment for all staff and volunteers.

Program Support:

• Answer and direct phone calls to appropriate personnel.
• Welcome and assist guests visiting the community center.
• Maintain cleanliness and organization of the front desk area.
• Facilitate registration and enrollment processes using the Twin Oaks system.

Candidate Attributes:

• Prioritize safety and promote a culture of respect and inclusion.
• Embody and promote RTH's core values through actions and interactions.
• Build rapport with residents, volunteers, and staff through empathetic communication.
• Demonstrate a genuine passion for serving individuals of all ages and abilities.
• Flexibility to accommodate varying work schedules and occasional tour requests.

Qualifications:

• High school diploma or equivalent.
• Professional demeanor with a minimum of two years of relevant work experience.
• Proficiency in basic office software and equipment (scanners, copiers, printers).
• Current CPR, AED, and First Aid certification required.

Other Skills and Abilities:

• Strong communication, leadership, and conflict resolution skills.
• Working knowledge of RTH policies and operational procedures.
• Willingness to occasionally provide tours of the RTH community center.

End Result:

• Ensure the provision of safe, secure, and enriching experiences for residents and participants.
• Contribute to the successful implementation of RTH's mission through effective Welcome Desk operations.
• Deliver quality customer service to the community.
• Acknowledge and accept the responsibilities outlined in this job description.

How to Apply: If you are passionate about making a difference in the lives of others and thrive in a collaborative environment, we invite you to join our team as a Welcome Desk Coordinator. Please submit your resume and a cover letter detailing your qualifications and interest in the position to [contact information]. We look forward to welcoming you to the RTH community!