WHAT IS THE OPPORTUNITY?

As Manager of Global Equities App Production Services, you manage a team that supports the technology estate across DSCi, QSG, and Electronic Trading. This role sits within QTS (Quantitative & Technology Services) Production & Risk Services and partners closely with the business, development groups, IT Risk and Technology Infrastructure to drive client outcomes.

WHAT WILL YOU DO?

• Responsible for ensuring maximum system availability and rapid and precise remediation to issues.

• Proactive management and governance of our technology investment through a systematic metrics bases approach to drive improved scalability, performance, and efficiency.
• Deliver best-in-class service by ensuring maximum stability of mission-critical production environments, driving efficiency through a bias towards automation and leveraging scale, and proactively move to mitigate risk.

• Partner closely with development teams from early in the development lifecycle to ensure connectivity and shared objectives to build more resilient and supportable platforms.

• Drive strategic priorities such as rationalizing our OMS’s, scaling agency algorithmic capabilities cross asset, leveraging data insights to drive commercial outcomes, etc.

• Ensure seamless and continual 24x7 global support for a complex portfolio of applications, driving down the number of businesses impacting and resolution time for incidents.

• Partner with senior business partners to understand evolving priorities and provide timely and accurate reports to key stakeholders on production performance of critical systems.

• Ensures that well defined and executed production support procedures and policies are in place and fully aligned to enterprise standards about IT Risk, Change Management, Incident and Problem Management and strictly adhere to segregation of duties requirements.

• Proactively identify and implement procedures to manage operational risk and control deficiencies, escalating any risks in a timely manner.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 5 years of experience in a complex, global capital markets organizations.

• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries

• Excellent written and verbal communication skills.

• Demonstrated leadership abilities.

• Solid working understanding of Linux and SQL (including database concepts)

• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)

• Detailed and broad knowledge of the CM business particularly within Sales & Trading, algorithmic electronic trading, etc.

• Proven ability to lead and deliver results under pressure.

• Demonstrated ability to work effectively in a complex, global organization and the ability to develop, maintain, and foster strong working relationships across the organization and contribute to in a positive fashion to the QTS, CM, and broader RBC culture.

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

The good-faith expected salary range for the above position is $135,000 - $225,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

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Job Skills

Business Oriented, Business Performance Management, Customer Service Administration, Equities, Information Technology (IT) Risk, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, People Management, Prioritization, Resource Management, Technology Infrastructure Management, Technology Investments, Technology Services

Additional Job Details

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITYJersey CityUnited States of America40Full timeCapital MarketsRegularSalaried2024-06-182024-06-28