21 Service Desk Analyst Jobs in Miami, FL
RPL International is Hiring a Service Desk Analyst Near Miami, FL
### Job Title: Service Desk Analyst
**Overview:**
Seeking a Service Desk Analyst to handle customer incidents and requests efficiently, log and track issues, and ensure a high-quality support experience.
**Responsibilities:**
- Address and resolve customer incidents promptly.
- Log incidents in the service desk software.
- Troubleshoot software and hardware issues.
- Provide a single point of contact for customers, ensuring timely resolution.
- Build strong customer relationships and communicate progress effectively.
- Document resolutions and update the knowledge base.
- Respond to service desk calls outside normal hours as needed.
- Maintain confidentiality of customer and employee information.
- Manage end-user security access.
- Assist with IT projects and initiatives.
- Provide support via remote, phone, email, and in-person.
- Complete annual training programs.
**Requirements:**
- Associate degree in IT or equivalent experience.
- Minimum three years in IT, preferably in a Service Desk role.
- Proficient in Microsoft Office and advanced computer skills.
- CompTIA A , Network certification or equivalent.
- Technical knowledge in application support, Windows servers, Active Directory, and desktop support.
- Experience with MS Office Suite, Windows 7, 8, & 10, and mobile device configurations.
- Bilingual in English and Spanish.
- Strong communication, problem-solving, and customer service skills.
- Ability to work under pressure and independently.
**Benefits:**
- Competitive salary
- PTO
- Hybrid work model
- Tuition reimbursement
- Paid parental leave
- Medical, Dental, Vision
- 401k
- Life Insurance
- Supplemental Insurances
- Short-Term & Long-Term Disability
**About Us:**
Join a global financial institution committed to professional and personal development. We value Reliability, Responsibility, Quality, and Innovation, and aim to make a significant impact in our dynamic environment.
Job Summary
Full Time
$46k-57k (estimate)
06/15/2024
07/02/2024
rplsearch.com
MIAMI, FL
25 - 50
2001
Private
PABLO ALVARADO
<$5M
Business Services
Related Companies
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
