Telephone Operator - fast paced/high volume calls

MUST HAVE AT LEAST 4 YEARS EXPEIRENCE

Essential Duties and Responsibilities:

Familiar with Triage (Ticket) System

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

-Takes and relays messages in an accurate and timely manner.

-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

-Provides a pleasant and helpful phone contact for callers.

-Responsible for opening and closing the switchboard.

-Responsible for the in-house paging system.

-Performs clerical duties as assigned to maintain workflow in the department.

MINIMUM QUALIFICATIONS: High school diploma or equivalent required.

Minimum five years office experience, preferably in a medical setting.

Job Type: Temporary

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Care Connect Coordinator: 3 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person