740 Customer support manager Jobs in Washington, DC
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rready is Hiring a Customer support manager Near Washington, DC
We are looking for a passionate ambitious andselfmotivated Customer Service & SupportManager to join our Customerteam.
By joining our startup you will deliverimmense value by driving the cultural transformation and innovationfor companies such as Roche Holcim orImplenia.
We create innovation resultsproven structured and repeatable.
Ifyou have a problemsolver mentality and want to support enterprisecustomers on a operational level readon.
Tasks
As a CustomerService & Support Manager at rready youll be instrumentalin ensuring our corporate clients receive exceptional operativesupport and guidance to maximize their experience with ourinnovation management solutions.
You assist corporates such asTetra Pak or Roche in a timely matter on operational tasks andtechnical issues.
- Serve as the primarypoint of contact for clients seeking assistance with operationaltasks such as designing marketing campaigns ordering merchandisingand navigating technical difficulties with oursoftware.
- Manage and prioritize incomingsupport requests ensuring timely resolution and effectivecommunication with clients.
- Work closely withinternal teams including product development and sales to addressclient issues and improve the overall customerexperience.
- Identify opportunities for processimprovements and efficiencies within the customer supportfunction.
- Track and analyze customer supportmetrics such as response times and customer satisfaction scores todrive continuousimprovement.
Requirements
Youshould apply ifyou...
- have provenexperience in a customer service or support management rolepreferably in a B2B SaaS environment.
- arefluent in English and strong German skills(B2)
- are excellent in communication andproblemsolving skills with a customercentricmindset.
- have a technical understanding andfamiliarity with software supportprocesses.
- have the ability to thrive in afastpaced highpressure Startup environment while maintaining afocus on delivering quality support toclients.
- have a handson mentality and a candoattitude
- dont just accept differences youcelebrate and embrace them. We are committed to providing equalemployment opportunities and strongly encourage you to applyregardless of race colour ancestry religion sex national originsexual orientation age citizenship marital status disability orgender identity.
Youshould not apply if you...
- Arelooking for a typical 9to5 job;
- Are expecting toonly manage and coordinate. We are looking for hungry people whowant to get out there and consult advice and support ourcustomers;
Still think KICKBOX is only asport.
Benefits
We believein ownership from day one and empower each and everyone in our teamto take on responsibility.
A fulltime positionremotely from anywhere in the world.
A yearlyteam offsite in locations such as Greece Italy or Germany tocelebrate our uniqe rready spirit.
Anadventurous startup journey and a business toscale.
An excellent opportunity to learn newskills meet interesting people daily and dive into newtopics.
Competitive salary and comprehensivebenefits package.
25 days of paid vacation peryear.
- Apply with CV (and CoverLetter)
- FirstInterview
- SecondInterview
- Assessment Center
- ReferenceCall
- Finally be part of our successstory.
Last updated : 2024-05-12
Job Summary
Full Time
$99k-127k (estimate)
05/10/2024
06/21/2024
The job skills required for Customer support manager include Customer Service, Customer Satisfaction, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support manager positions, which can be used as a reference in future career path planning. As a Customer support manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support manager. You can explore the career advancement for a Customer support manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
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