1 Patient Relations Representative Job in Logan, OH
RSI is Hiring a Patient Relations Representative Near Logan, OH
- Serve as the primary point of contact for patients, providing empathetic and respectful assistance.
- Respond to inquiries regarding appointments, billing, medical records, and general information with a focus on patient satisfaction.
- Address and resolve patient concerns and complaints promptly and effectively.
- Post patient payments and back-up to insurance posting.
- Collaborate with internal departments to investigate and provide solutions to patient issues.
- Advocate for patients and ensure their needs are understood and addressed.
- Work to improve patient experiences by identifying and recommending process improvements.
- Assist patients in scheduling appointments, coordinating referrals, and providing necessary information for upcoming visits.
- Provide patients with information on medical procedures, insurance coverage, and other relevant topics in a clear and understandable manner.
- Monitor and maintain service quality standards to ensure a positive patient experience.
- Seek feedback from patients to identify areas for improvement and implement changes accordingly.
- Accurately document all patient interactions and related information in the electronic health record (EHR) system.
- Adheres to all company and departmental policy and procedures.
- Performs other related duties as assigned.
- Exceptional verbal and written communication skills with a focus on clarity and empathy.
- Ability to communicate effectively with patients, family members, and healthcare professionals.
- Genuine concern for the well-being of patients and the ability to convey empathy in all interactions.
- Strong problem-solving skills with the ability to find creative solutions to patient concerns.
- Comfortable using electronic health record (EHR) systems, scheduling software, and other customer service tools.
- Ability to adapt to changing priorities and handle challenging situations with professionalism.
- Customer-centric approach with the ability to navigate sensitive situations with professionalism
- Thorough understanding of remittance advice files
- Exceptional organizational skills
- Ability to work collaboratively in a fast-paced healthcare environment.
- High school diploma or equivalent. Additional education or training in customer service or healthcare administration is a plus.
- Previous customer service experience, preferably in a healthcare setting.
- Familiarity with medical terminology and healthcare processes is beneficial.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Job Summary
Full Time
Wholesale
$36k-45k (estimate)
06/10/2024
08/22/2024
rsi-cri.com
PFLUGERVILLE, TX
50 - 100
Private
MAX SHURLEY
$10M - $50M
Wholesale
Related Companies
The job skills required for Patient Relations Representative include Customer Service, Scheduling, Appointment Scheduling, Written Communication, Communicates Effectively, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Relations Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Relations Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Relations Representative positions, which can be used as a reference in future career path planning. As a Patient Relations Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Relations Representative. You can explore the career advancement for a Patient Relations Representative below and select your interested title to get hiring information.
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