Description

Summary/Objective

This position is responsible for product management, food safety, quality control, merchandising, sales generation, gross margins, labor and general expense control, employee development, work safety, customer service, and department profitability. This position also educates employees and customers on product selection, recipe ideas, and meal solutions.

Position Responsibilities (Include but not limited to)

Product Management

• Develop and maintain product displays that create an enticing marketplace; strive to develop displays that pique customer interest and impact buying trends. Ensure all department merchandising meets company guidelines, expectations, and approved merchandising plans.
• Ensure effective ordering of all products for the Deli Department. Maintain product inventory at a level that promotes creative and effective sales merchandising and maximizes sales potential. 
• Participate in determining order quantities and verifying the cost of goods. Maintain excellent vendor relations. 
• Verify items received from vendors meet company guidelines for quality, count, and condition. Ensure all mis-picks, damaged goods, and credits are processed and managed within established guidelines. 
• Demonstrate effective inventory control, thereby minimizing unnecessary costs associated with excessive inventory, including supplies. 
• Verify correct invoice billing, including confirmation through the weekly general ledger and Deli Department receiving log sheets. Follow up and resolve inaccurate billing. Ensure the Account Payable Team is alerted to discrepancies between the shipping document amount and invoice amount. 
• Ensure effective informational and price point signing is posted for all products. Oversee the development of effective product descriptions and establish correct verbiage for all related signs/materials.
• Establish and manage stocking standards, ensuring high product quality, including rotation procedures. Incorporate cleaning with stocking and rotation requirements. 
• Assist as appropriate in determining the product selections.
• Effectively plan and perform physical inventory quarterly or more frequently if needed. 

Operations

• Determine daily projects and activities and ensure they are accomplished correctly and timely.
• Effectively manage department operations to achieve sales goals and general expense budgets. Oversee pricing to achieve budgeted gross profit goals.
• Write the department work schedule. Effectively allocate labor to accomplish operational goals, provide excellent customer service, and achieve labor budget. 
• Adhere to all food safety and sanitation requirements. 
• Adhere to an established supply budget and obtain spending approval from the Store Manager for expenses outside of the approved threshold. 
• Adhere to company guidelines regarding internal and external loss prevention, including risk management, accident prevention/safety awareness, and loss prevention. 
• Maintain sales floor, back room, and walk-in coolers in a safe, clean, and organized manner. Maintain store products in a manner that allows easy access to back stock.
• Use all equipment correctly and under manufacturer guidelines.

Leadership

• Effectively build and maintain morale and provide ongoing motivation and feedback. Foster a cohesive, creative, and productive team.
• Assume primary responsibility for department interviewing, hiring, and staffing levels, including actively recruiting potential department employees.
• Assume primary responsibility for department employee relations, including training, performance reviews, coaching, and corrective action. Actively develop employees and lead in career development as appropriate. 
• Lead by example, provide clear expectations and timely feedback. 
• Actively lead and participate in product promotions and community events.
• Actively share the Company's vision with employees and customers.

Customer Service

• Immediately greet all customers with genuine enthusiasm and sincerity. Customize the approach to meet the customer's needs and build rapport. Create customer loyalty through individual service. 
• Effectively shifts gears to meet customer needs. Move quickly and easily from greeting to providing product information, up-selling, closing the sale, thanking, and inviting them back. Effectively assess a customer's needs and appropriately suggest product with the opportunity to interact with that product. 
• Ensure all phone inquiries are handled with appropriate phone etiquette. Ensure customer service expectations are achieved on a department-wide basis. 
• Ensure the department is clean, organized, and customer-friendly. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions. 

Supervisory Responsibility

• Bakery Lead
• Service Deli Clerks
• Service Deli Customer Service 
• Service Deli Production
• Dishwashers

Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather. 

Travel

•  This position typically requires occasional travel. 

Requirements

Required Education, Skills, and Experience

• Current Food Handlers Permit.
• Three (3) years of retail deli experience.
• Two (2) years of supervisory experience. 
• Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed. 
• Proven ability to positively impact sales generation. 
• Ability to understand new concepts quickly, make sound business decisions, and see the big picture. 
• Flexible to changing goals and initiatives. 
• Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation, takes initiative, and problem-solving. 
• Excellent customer service skills. 
• Strong interpersonal, written, and verbal communication skills.
• Possess strong knowledge of food safety.
• Possesses creative and effective merchandising and display skills.
• Possess comprehensive product information with a proven history of using knowledge to train. 
• Demonstrate strong knowledge and understanding of food, including ingredients, applications, pronunciations, and culinary skills. Possess a genuine passion for food. 
• Strong leadership skills and proven history of employee development. Ability to effectively delegate and follow through. 
• Proven ability and willingness to interact and perform all job responsibilities professionally.
• Understands and adheres to strict confidentiality guidelines. 
• Ability to input and navigate computers and software. 
• Proven ability to meet attendance requirements, dependable. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.