Billing Auditors are responsible for the preparation and auditing of customer billing, and for accurate and timely submission of customer price increases.

Responsibilities of Position:

• Prepare invoices for customers that have special billing requirements.
• Receive and respond professionally and courteously to all internal and external customer inquiries.
• Work in conjunction with other departments to resolve billing issues.
• Input all residential price increases prior to billing.
• Maintain instruction book with invoice presentation requirements for assigned customers.
• Audit Commercial Cycle Change Report and Unapplied Cash Report.
• Research and approve refund request, transfer payment request and process customers credits for the markets that are in excess of $1000.
• Serve as backup to others in the department and assist with special projects.
• WR1/SAP Conversion-The department will be responsible for batching all system work orders and schedule them for billing as well as audit to ensure that all work orders were batched and invoiced for the month for all Rumpke areas.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Must be organized and detail oriented with the ability to multi-task.
• Possess proven analytical/problem solving solutions for the customer and the company .
• Must work efficiently and effectively, both independently and as a team.
• Ability to identify issues, make, decisions, and resolve problems.
• Must be able to react well under pressure and treat others with respect.
• Must possess a professional demeanor with excellent verbal & written communication skills.
• Must possess excellent data entry skills with the ability to prepare and maintain accurate information.
• Additional skills may be required to perform additional task(s) specific to work location, department, or line of business.

Physical Requirements in a Regular workday:

• Continuous Sitting in Office Environment

Additional Working Conditions/Aspects:

• The hours and level of responsibility may vary.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.