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Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner.
This position receives and responds to customer calls regarding service requests and / or issues and inputs information into a computer for all lines of business (Residential, Roll-off, and Commercial).
Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. The hours and physical demand may vary by location or line of business.
Responsibilities of Position :
Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action.
Monitor driver hours in accordance with Department of Transportation (DOT) regulations.
Troubleshoot and resolve service, pick-up and / or delivery issues.
Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver.
Assign live loads to drivers based on designated route or driver locations.
Dispatch work orders and perform data entry into computer system.
Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab.
Act as emergency contact for drivers and communicate with maintenance department for driver issues.
Manage missed stops by working cooperatively with customer, drivers, and / or office staff to resolve issues.
Assist with assigning and tracking daily work orders to drivers.
Ensure drivers complete paperwork in accordance with DOT regulations and company policy.
Assist in monitoring and enforcing quality and safety standards and ensuring all compliance goals are met or exceeded.
Maintain and update route sheets. Provide professional interaction with internal and external customers.
Other duties as assigned.
Skills & Abilities Needed for Position :
Must possess knowledge of service area, ability to read maps and give directions.
Ability to communicate via radio system in a professional manner.
Knowledge of various lines of business preferred.
Ability to handle a heavy call volume in a professional and efficient manner.
Must be organized and detail oriented with the ability to multi-task.
Possess proven analytical / problem solving solutions for the customer and the company.
Computer proficiency in Windows and Microsoft applications;
Must possess excellent customer service and data entry skills.
Must possess professional demeanor and telephone etiquette.
Perform all tasks in a safe manner and in compliance with all local, state, and federal regulations and company policies.
Additional Working Conditions / Aspects :
Exposure to residential and commercial waste.
Ability to work overtime, weekends and / or holidays.
Legally eligible to work in the United States.
Must successfully complete pre-employment testing.
Must be able to read and speak the English language.
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and / or skills required.
It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Experience
Preferred
1 year(s) : Administrative Assistant Experience
Waste Industry Experience - Commercial, Residential lines of business
Education
Required
High School or better
Preferred
General Education Diploma or better
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-07-17
Full Time
Durable Manufacturing
$42k-55k (estimate)
07/14/2024
07/20/2024
rumpkewaste.com
Cincinnati, OH
<25
Durable Manufacturing
The job skills required for Dispatcher include Customer Service, Problem Solving, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.