Job Description

Position: Business Development Manager

Location: Pittsburgh, PA

Type: Full Time

Salary: 70k to 90k/PA

Key Responsibilities:

Sales Growth and Market Expansion:

• Drive sales growth and market share of expendables in North America.
• Achieve sales targets for expendables.
• Manage and support local distributors in expanding sales.
• Provide technical support to North American customers with help from central technical teams in Europe.
• Assist with expendable installations at customer sites when necessary.
• Ensure timely and quality processing and delivery of expendable quotes and orders through constant communication with internal departments.

Repairs and Maintenance Management:

• Serve as the main contact for emergency repairs or planned maintenance operations in North America.
• Manage relationships with local installation partners, providing them with information and training on our solutions.
• Coordinate with technical experts to recommend optimal solutions for customer repairs.
• Oversee and coordinate the supply of materials for repair projects from local inventory.
• Provide onsite customer support for product installations, working with installation companies and partners during the installation of Care products.

Field Sales and Customer Engagement:

• Build close relationships with customers and identify opportunities for all solutions.
• Represent at customer plants, monitoring the performance of our solutions (furnace refractories, expendables, monitoring installations).
• Present the full range of solutions as needed, identifying cross-selling opportunities and generating leads for the North American sales team.
• Generate and follow up on quotes for opportunities identified during customer visits (expendables, repairs, services).
• Assist with 3D scans and other service interventions at customer plants.
• Support sales managers in promoting Care and expendables to their customers.

Required Qualifications:

• Technical expertise in the glass industry, industrial ceramics, materials, and/or refractories.
• Willingness to learn about glass furnaces and their operations with a focus on refractories.
• 2-4 years of professional experience, ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• Ability to build strong relationships with customers and influence their decision-making through effective communication, material knowledge, and understanding of customer requirements.
• A dedicated, self-starter with a high degree of motivation.
• Reactive to customer requests and driven to grow and develop the business.
• Willingness to travel more than 75% of the time for customer site visits primarily in North America.

Essential Skills and Attributes:

• Technical expertise in the glass industry, industrial ceramics, materials, and/or refractories.
• Willingness to learn about glass furnaces and their operations with a focus on refractories.
• 2-4 years of professional experience, ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• Ability to build strong relationships with customers and influence their decision-making through effective communication, material knowledge, and understanding of customer requirements.
• A dedicated, self-starter with a high degree of motivation.
• Reactive to customer requests and driven to grow and develop the business.
• Willingness to travel more than 75% of the time for customer site visits primarily in North America.