Position Title: Call Center Banker-Specialist

Location: Brunswick, ME, US, South Portland, ME, US, Belfast, ME

Pay rate: $24-$27/hr. on w2.

Shift Timings: 1st Shift Training

1st and 2nd Shift Available After Training

Candidates interested in the second shift must be available to train on the first shift.

First shift: Monday, Tuesday, Friday 7:55AM-6:25PM & Saturday 8:55AM-7:25PM

Second shift: Monday-Friday 11:00AM-8:00PM

Job Description:

An Advanced Client Solutions Specialist (responsibilities)

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs

• Responds to customer inquiries and concerns, creating customized solutions

• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)

• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)

• Quotes rates, terms and programs for banking solutions

• Manages risk in every business, product and service transaction leveraging available tools

Required skills:

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives

• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy

• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching

• Enjoys ongoing change and learning new technology/processes

• Has an intermediate level of proficiency with computers

Desired skills

• Experience in financial services

• Experience in sales, cross-selling, upselling or referring products

• Experience working in an inbound or outbound contact center (phone, chat and or video)

• Experience working as a Personal Banker managing high client volume

BENEFITS INFO

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”