64 Desktop Support Technician Jobs in Atlanta, GA
Russell Tobin is Hiring a Desktop Support Technician Near Atlanta, GA
Russell Tobin's client, a multinational business software company is hiring a Desktop Support Technicianto work in Atlanta, GABottom of FormApply Now!Location: Atlanta, GA
Employment Type: Contract/Onsite
Pay rate: $27-$30/hr. DOE
Responsibilities:Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Required Skills:
- Ability to troubleshoot software, hardware and connectivity issues remotely
- Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Familiarity with encryption and security tools and triaging within this environment
- Assist customers in gaining access to various systems and servers Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
- Setup and maintain shared mailboxes/distribution lists in Exchange
- Distribute and patch software using UEM and HUB technologies
- Communicate call trends and challenges in daily team meetings
- The ability to take on small projects from start to finish
- Keep Knowledge Base and process documentation up-to-date
- Work closely with the team to resolve or properly close aging tickets
- Manage the individual and ticket queue for the team
- Ensure the highest level of customer satisfaction
- Require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
- Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferred Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- Passionate about providing excellent customer service and follow-thru to completion Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11 Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills The ability to work under pressure in a fast paced environment is a must
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory
- Familiarity with Exchange, AD, Software Distribution Systems, and related technologies Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus Working knowledge of collaboration tools such as Slack, Google Suite Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc) experience Ability to work independently and within a team
- Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school
- 2-4 Degree or Vocational training is preferred
#CB
Rate/Salary: $27-$30 /hour
Job Summary
Contractor
Business Services
$54k-67k (estimate)
09/11/2024
10/06/2024
russelltobin.com
MANHATTAN, NY
25 - 50
Private
LEO RUSSELL
<$5M
Business Services
Related Companies
About Russell Tobin
Russell Tobin provides recruitment and staffing advisory services for accounting, administrative, banking and finance and supply chain sectors.
The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Desktop Support, Installation, Networking, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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