Job Role: Lab Computing Analyst

Location: Rahway, NJ 07065

Duration: 3 Months plus (CTH)

Pay Range: $28/hr-$33/hr. Depends on experience.

Responsibilities:

· Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.

· Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.

· Maintains access control, data integrity and file system security for the computer/data center environment.

· Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.

· May participate in development of information technology and infrastructure projects.

· Administers and assures connectivity of customer’s Windows based platform.

· Conduct and maintain inventories of client systems.

· Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

· Manage On-boarding, retirement, and relocation of equipment.

· Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

· Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.

· Ensures adherence to client’s corporate policies through periodic reporting and compliance programs.

· Acts as the technical support contact for instrument vendor

· Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

· Provides technical support for new system validations and change management efforts.

· Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client.

· Submit weekly Engineer reports to the team led by COB on the last business day of the week.

· Acts as client Liaison for software/hardware related inquiries

· Participate in client team meetings.

· Provides support across all the client Enterprise practices as required.

· Travel between client sites up to 50%, primarily regionally

Critical Skills:

· Excellent customer service skills complimented by an ability to listen to and interpret client requests.

· Ability to troubleshoot complex technology issues.

· Strong verbal and written communication skills.

· Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

· Bachelor’s Degree and 2 years of industry experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems. OR

· Associate degree and 4 years of industry technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.

Preferred Qualifications:

· Experience with scientific instrumentation

· Experience in Life Science environment

Comments for Suppliers:

· Need someone who can adapt to different environments and teams. Will be supporting multiple clients primarily in Rahway, but also along the mid-Atlantic area on an as-needed basis.

**Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.