Our client, a Fintech company, is seeking a Program Manager

Apply today for consideration!

Title: Program Manager (Loan Servicing)

Location: Remote

Pay rate: $45.00 - $52.93 /hour DOE

Duration: W2-Non Exempt

Summary:

We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be a part of the Money Operations Lending team working alongside best in class lending professionals to drive the Money organization's operating rhythm, conduct business reviews, and manage special projects critical to the long term growth plans of QuickBooks Money. This role will be remote.

Responsibilities:

Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues.

Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, first payment delinquency investigations, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases.

Support Loan Collections Workstreams including enabling natural disaster relief for customers as needed, manage settlements and documentation, launch collections strategy experiments to test ways to improve losses, collections agent QA and monitoring, manage monthly referral process to third party legal collections firm

Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures.

Top 3 skills: Servicing Team Exp, Loan Collections team, Managed customer escalations.

Tools used: Loanpro, Query Database, Slack, Web-based applications

Education: Bachelor’s Degree - No Preference

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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