Russell Tobin & Associates is currently seeking an HR Service Center Representative to work for one of our top finance clients! The HR Service Center Representative is responsible for delivering accurate, high quality, personalized customer service to associates, candidates, retirees, people leaders, HR Business Partners and HR Centers of Excellence.

Pay : $20-$30 / hr. depending on experience

Location : St. Paul, MN - Hybrid (Mon & Weds onsite)

Schedule : 8a-5p

Responsibilities include but not limited to :

• Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment.
• Provides guidance to assist the employees, managers and HR with the self-service features of our HCM system and ensures that the inquiry is resolved.
• Determines when appropriate to escalate situations to HRSC Leader.
• Performs background research and follow-up activities needed to resolve requests that cannot be resolved at the time of initial contact.

Conducts the necessary communications with functional specialists and outside vendors, as appropriate, to resolve the issue(s) and communicate results / findings with the customer.

• Ensures that telephone calls, emails, chats and walk in contacts are responded to in a professional and timely manner. Administers HR policies and procedures that cover multiple functional areas.
• Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.
• Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards.

Qualifications :

• Highly motivated self-starter with the ability to work independently and prioritize workload.
• Workday Experience
• Payroll Processing Experience
• Strong communication skills, as well as effective listening skills with the ability to demonstrate patience, along with empathy to understand where employees are coming from.
• Exhibits a positive attitude.
• Experience with working on a team.
• Excellent interpersonal and collaboration skills to work with different levels of business leadership, business users and functional teams.
• Flexibility to handle changing work demands.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Last updated : 2024-06-25