79 Technical Support Engineer Jobs in Orlando, FL
Russell Tobin is Hiring a Technical Support Engineer Near Orlando, FL
Job Description
6-month contract
Hybrid - Orlando, FL 32826 (2-3 days a week onsite)
$30-35/hr W2 DOE
Position Overview :
The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the software and platform.
You will be a Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the software platform. The successful candidate will be able to quickly gain an understanding of the platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.
To be successful in this role you must have or equal to experience with :
- Demonstrated ability to troubleshoot difficult technical issues
- Must have solid object-oriented programming skills in Javascript
- Experience working with dynamic HTML components such as CSS and XHTML
- Angular experience preferred
- Working knowledge of the components in a web applications stack
- Experience with relational databases such as MySQL
- Linux and/or UNIX experience
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
- Ability to work with high-value customer administrators and developers
Desired Skills:
- Deep understanding of Java, JavaScript
- Working knowledge of ServiceNow Platform
- A fundamental understanding of IT service management and the ITIL business process
Company Description
Job Summary
Full Time
$80k-99k (estimate)
06/25/2024
07/11/2024
russelltobin.com
MANHATTAN, NY
25 - 50
Private
LEO RUSSELL
<$5M
Business Services
Related Companies
About Russell Tobin
Russell Tobin provides recruitment and staffing advisory services for accounting, administrative, banking and finance and supply chain sectors.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
