Position Summary:
The main responsibility of the Mechanic Tier 2 within the Service Division is to efficiently complete the required service/maintenance noted on a work order so that the customer may use their equipment in full working order in a timely manner.
Responsibilities/Duties:
Troubleshoot issues on equipment brought in by customers: landscaping equipment, snow removal equipment, hydraulic systems, diesel engines, small farm equipment, etc
Competently and quickly diagnose equipment issues and problems on a daily basis
Create estimates for equipment including all necessary parts and labor
Work closely with service counter staff and parts staff
Develop relationships with current customers and build relationships with new customers
Offer preventative maintenance suggestions for equipment that is in for service
Work within guidelines presented by manufactures regarding warranty service
Build new products as needed
Maintain safe work environment by performing housekeeping duties
Any additional duties related to the service department requested by the Service Coordinator
Qualifications...
Knowledge, Skills, and Abilities:
Being able to determine causes of operating errors and finding solutions
The ability to see details at a close range
Knowledge of how to safely use shop tools and equipment
Good organizational and time management skills
Good mechanical aptitude
Ability to handle multiple tasks
Ability to lift 40-50 pounds, reach, pull, bend, squat, sit, stand, walk, climb
Ability to follow direction
Bilingual, English/Spanish is a plus
Credentials and Experience:
Previous small engine experience is a plus
Previous forklift experience is a plus
Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.