83 Member Service Representative Jobs in Clearwater, FL
Ruth Eckerd Hall is Hiring a Member Service Representative Near Clearwater, FL
Essential Functions
- Ensure high-end customer service to all VIP constituencies including members, donors, corporate VIPs, sponsors, and other designated VIPs in fulfilling ticketing needs.
- Oversee day-to-day ticketing operations for Development department including the clearance, trade and release of VIP holds in Tessitura, fulfillment of unpaid orders, ticket requests, returns and exchanges.
- Update donor records as directed. Field billing questions and other general inquiries from members.
- Communicate any patron/member customer service issues and document in CMS database (Tessitura)
- Maintain waiting and upgrade lists for COS members.
- Prepare, maintain and distribute event information.
- Cover the Dress Circle lounge entry during shows at Ruth Eckerd Hall and Bilheimer Capitol Theatre on a rotating basis, ensuring that only members with a valid membership card are given access.
- Generate and process renewals, gift entry, acknowledgements, parking passes and other correspondence.
- Support growth of membership and tickets sales through membership drives, up‐selling, promotions and stewardship programs. Make a minimum number of outbound calls for the purpose of membership renewals, up sells and to solicit new members.
- May be required to assist with general ticketing services and/or reception coverage on occasion (i.e. public sale). Professionally represent Ruth Eckerd Hall at all times.
- Complete all other duties as assigned.
- High school diploma.
- One to three years in a customer service or public contact role.
- Sales or concierge experience preferred.
- Demonstrated willingness and ability to provide outstanding customer service skills.
- Ability to effectively communicate with key management staff.
- Ability to work effectively with patrons and staff to meet needs.
- Ability to transcribe numbers accurately and handle transactions.
- Demonstrated proficiency with computer skills including Microsoft office.
- Ability to manage high volume of inbound inquiries including phone calls and emails.
- Demonstrated mastery of ticketing processes, preferably with Tessitura.
- Ability to multi‐task and to be successful in a high volume fast paced environment.
- Ability to lift and carry up to 25 lbs.
- Ability to operate a computer terminal.
- Ability to operate basic office machines.
- Ability to maintain good attendance is a condition of employment and a function of this position.
- Ability to work flexible hours including evenings, nights and weekends.
- Successful completion of a background check and drug screen.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative .
Job Summary
Full Time
$35k-45k (estimate)
05/19/2023
07/25/2024
rutheckerdhall.com
CLEARWATER, FL
50 - 100
1983
Private
SUSAN CROCKETT
$10M - $50M
Related Companies
About Ruth Eckerd Hall
Ruth Eckerd provides performing arts venue and event organizing services.
The job skills required for Member Service Representative include Customer Service, Billing, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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