Job Title: Desktop Engineer

Type: Long-term Contract

Department/Group : IT Infrastructure

Reports To: IT PMO

Location: Elmhurst, IL/ Remote

ABOUT RW JOSEPH CONSULTING GROUP

RW Joseph Consulting Group, Inc. (the Company) is a specialty technology consulting and workforce solutions organization. We engage in strategic partnerships that provide the right people to deliver strategic initiatives that drive growth. A clear understanding of our clients vision, goals, and challenges enable us to deliver the right resource for your business. We offer consulting and staffing services - contract, contract-to-hire, and direct placements.

JOB OBJECTIVE

We are seeking a highly motivated, skilled Desktop Engineer to join our Infrastructure and Operations (I&O) team. The Desktop Engineer will maintain, support, and optimize our organization's desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service to our employees. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.

SKILLS & ABILITIES

Role and Responsibility

• Installing and setting up equipment and hardware/software and performing upgrades when necessary
• Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.
• Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
• Maintain deployment checklists for supported end-user computing devices,
• Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements.
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
• Creates, packages, and tests images and patches operating systems, while maintaining an appropriate
• balance between security and usability
• Develop, test, and deploy images and application packages.
• Make recommendations and implement best practices to improve the process of imaging systems.
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.

Preferred skills

• Good written and oral communications skills with clients and management, as well as people skills
• Skilled in desk-side support and PC break/fix, including basic administration of Windows O/Self-motivated with the ability to work in a fast-moving environment.
• Solid background in Mac and PC software and hardware troubleshooting
• Excellent research skills to develop solutions that may not be readily obvious
• Ability to multi-task and adapt to changes quickly.
• Ability to work with deadlines and complete tasks on-time.
• MS Office Suite and application support

EXPERIENCE

• 5-7 years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system.
• Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.